Terms of service
OVERVIEW
These Terms of Service constitute an agreement between you and Calcutta Retail India (CRI), operating under the brand name Shagun by Sheetal (SBS).
Throughout these Terms, the words "we", "us", and "our" refer to Shagun by Sheetal, the brand owned and operated by Calcutta Retail India. CRI is the business responsible for operating the store and processing customer transactions.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and the additional policies referenced herein.
Our website offers products and services subject to your acceptance of these Terms, including our Shipping Policy, Return, Exchange, and Cancellation Policy, and Privacy Policy.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should refrain from using our website or services.
We reserve the right to update these Terms from time to time by publishing the revised version on our website. Changes will apply from the date specified in the updated Terms or, where no date is specified, from the date of publication, subject to applicable law.
Our online store is hosted on Shopify Inc., which provides the e-commerce platform through which we offer our products and services.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least 18 years of age or are accessing our website under the supervision and consent of a parent or legal guardian, where permitted by law.
You agree not to use our products or services for any unlawful or unauthorised purpose or violate any applicable laws, including intellectual property and consumer protection laws.
You must not introduce viruses, malicious code, or any other material that could harm our website, systems, or services.
We reserve the right to suspend or terminate access to our services in the event of a material breach of these Terms, subject to applicable law.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse or restrict access to our services where reasonably necessary, including in cases involving fraud, suspected unlawful activity, abuse of our services, or violations of these Terms, subject to applicable law.
You understand that content you submit, excluding payment card information, may be transferred across networks and adapted to meet technical requirements of connecting systems and devices.
Payment information is processed through the applicable payment providers and their security systems.
You may not reproduce, duplicate, copy, resell, or commercially exploit any part of our website, services, or content without our prior written permission, except where permitted by law.
SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, occasional typographical errors, inaccuracies, or omissions may occur. Product descriptions, availability, pricing, and other information may be updated as necessary.
Website content is provided for general informational purposes and should not be relied upon as a substitute for specific information provided with a product or order.
Nothing in this section limits our obligations under applicable consumer protection laws.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Product prices and availability may change from time to time.
We reserve the right to modify, suspend, or discontinue any part of our website or services where necessary.
Such changes will not affect confirmed orders except where a change is necessary due to circumstances such as product unavailability, an evident pricing error, or another legitimate reason. Where an order cannot be fulfilled, we will notify the customer and arrange any applicable refund.
We will not use this provision to avoid obligations arising from confirmed orders or applicable law.
SECTION 5 — PRODUCTS OR SERVICES
Certain products may be available exclusively through our online store and may be offered in limited quantities.
We make reasonable efforts to display product images, colours, dimensions, materials, and descriptions accurately. However, minor variations in colour or appearance may occur due to screen settings, lighting, photography, or the nature of the materials used.
Such variations do not excuse material discrepancies between a product and its advertised description.
Product availability is subject to stock levels. We reserve the right to discontinue products or limit availability where reasonably necessary.
Our store follows a No Return, Only Exchange policy, subject to the eligibility criteria and conditions set out in our Return, Exchange, and Cancellation Policy.
This policy does not exclude remedies available to customers under applicable consumer protection laws.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.
You are responsible for ensuring that the delivery address, PIN code, contact number, and other order details are correct.
We reserve the right to review, refuse, or cancel orders in circumstances involving suspected fraud, unauthorised transactions, product unavailability, material pricing errors, or other legitimate reasons.
If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our policies and applicable law.
For further information regarding cancellations, please refer to our [Return, Exchange, and Cancellation Policy — INSERT LINK].
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools, applications, or services through our website.
These tools may be provided by independent third parties and may be subject to their own terms and conditions.
Your use of such tools is subject to the applicable third-party terms. We are not responsible for the operation of independent third-party services, except to the extent required by applicable law.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, or services for your convenience.
These external websites are not operated or controlled by us. We are not responsible for their content, policies, availability, or practices.
We encourage you to review the terms and privacy policies of third-party websites before using their services or providing personal information.
SECTION 9 — USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you submit reviews, feedback, suggestions, photographs, or other content to us, you confirm that you have the necessary rights and permissions to submit that material.
By submitting content, you grant us permission to use, reproduce, display, and publish it for purposes reasonably connected with our business, including displaying customer reviews and promoting our products, subject to applicable law.
We will not use this provision to claim ownership of your content or to authorise uses beyond the scope of this permission.
You must not submit unlawful, misleading, defamatory, abusive, or infringing content.
We reserve the right to moderate or remove submitted content that violates these Terms or applicable law.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through our website is governed by our [Privacy Policy — INSERT LINK].
We collect and process personal information as necessary for purposes such as order processing, payment, delivery, customer support, fraud prevention, and other purposes described in our Privacy Policy.
Personal information will be handled in accordance with applicable data protection and privacy laws.
Please review our Privacy Policy to understand how your information is collected, used, and protected.
SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct such errors and update information when identified.
If an error materially affects an order that has already been placed, we will take appropriate steps to inform the customer and resolve the matter in accordance with applicable law.
We will not rely on this provision to deny customers rights arising from confirmed orders or applicable consumer protection laws.
SECTION 12 — PROHIBITED USES
You may not use our website or its content:
- For any unlawful or fraudulent purpose.
- To violate applicable laws or regulations.
- To infringe our intellectual property rights or the rights of others.
- To harass, abuse, threaten, or discriminate against others.
- To submit false, misleading, or fraudulent information.
- To upload or transmit viruses, malicious code, or other harmful material.
- To collect or misuse the personal information of other users without authorisation.
- To interfere with the security, operation, or functionality of our website.
- To send unsolicited promotional messages or engage in spam through our services.
- To circumvent security measures or attempt unauthorised access to our systems.
We reserve the right to restrict access or take appropriate action against violations of these Terms, subject to applicable law.
SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We make reasonable efforts to maintain our website and provide accurate product information. However, we do not guarantee that website access will always be uninterrupted, secure, or error-free.
To the extent permitted by law, we shall not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
In particular, these Terms do not exclude our obligations concerning defective, damaged, incorrectly supplied, or misdescribed products, or any remedies available to consumers under applicable Indian law.
SECTION 14 — INDEMNIFICATION
You agree to be responsible for losses, claims, or liabilities arising directly from your unlawful use of our website, your infringement of third-party rights, or your material breach of these Terms, to the extent permitted by applicable law.
Nothing in this section requires you to indemnify us for losses resulting from our own unlawful conduct, negligence, breach of legal obligations, or other circumstances for which such an obligation would be unenforceable.
SECTION 15 — SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue to apply to the extent they remain valid and enforceable.
SECTION 16 — TERMINATION
We may suspend or terminate your access to our website or services where there are reasonable grounds to do so, including material violations of these Terms, fraudulent activity, or unlawful use of our services.
Termination will not affect rights or obligations that arose before termination.
Any outstanding payment obligations will remain enforceable to the extent permitted by law.
SECTION 17 — ENTIRE AGREEMENT
These Terms of Service, together with our published policies and any applicable terms expressly incorporated into them, constitute the agreement governing your use of our website and services.
If a provision of these Terms conflicts with a mandatory requirement of applicable law, the legal requirement will prevail.
Where a specific policy governs a particular matter, that policy will apply to the extent of its subject matter, provided it is consistent with these Terms and applicable law.
SECTION 18 — GOVERNING LAW AND JURISDICTION
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, courts of competent jurisdiction in Kolkata, West Bengal, shall have jurisdiction over disputes arising from these Terms.
Nothing in this section restricts a consumer from approaching a consumer commission or other forum that has jurisdiction under applicable law.
Shagun by Sheetal is a brand owned and operated by Calcutta Retail India.
SECTION 19 — CHANGES TO TERMS OF SERVICE
We reserve the right to revise these Terms of Service from time to time.
The latest version will be published on this page, together with its effective date where applicable.
Customers are encouraged to review this page periodically. Changes will apply in accordance with the effective date specified in the updated Terms and applicable law.
SECTION 20 — CONTACT INFORMATION
For questions about these Terms of Service, please contact us:
Brand: Shagun by Sheetal (SBS)
Business: Calcutta Retail India (CRI)
Email: info@shagunbysheetal.in
Phone: +91-3331644995
Location: Kolkata, West Bengal, India
Grievance Officer: Mr. Rohan Goel
Designation: Grievance Officer
Grievance Contact: calcuttaretailindia@outlook.com
Business Address: 8C, Room No. 33, Floor No. 5, Maharshi Debendra Road, Near Jorasanko Police Station, Bara Bazar, Kolkata, West Bengal – 700007, India.