Shipping policy

At Shagun by Sheetal (operated by Calcutta Retail India), we aim to deliver your orders quickly, securely, and at the best possible value. Please read our shipping policy carefully before placing your order.

Processing Time

Orders are usually processed within 2–4 business days after payment confirmation.

During peak festive seasons, promotions, or sales, processing may take longer.

Custom-made or pre-order products may require additional processing time, which will be mentioned on the respective product page.

Shipping Methods & Timelines

We ship orders through trusted courier partners across India.

The estimated delivery time is approximately 2–7 business days after dispatch, depending on your location and courier service availability.

Remote or rural areas may require additional delivery time. Delivery timelines are estimates and may vary due to operational or logistical circumstances.

Once your order has been dispatched, you will receive tracking details via email, SMS, or WhatsApp, as applicable.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

We may offer free shipping promotions from time to time, which will be clearly mentioned on our website.

Any additional charges applicable to a particular shipment will be communicated to the customer wherever required.

Order Tracking

Once your order has been dispatched, you will receive tracking details via email, SMS, or WhatsApp, as applicable.

You can use these details to track your shipment. If you experience difficulties tracking your order or notice an unexpected delay, please contact us for assistance.

Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to courier operational issues, strikes, natural disasters, adverse weather conditions, or other unforeseen circumstances beyond our reasonable control.

Delivery timelines are estimates and cannot always be guaranteed.

In case of significant delays, please contact us at info@shagunbysheetal.in, and we will assist you in following up with the courier partner.

Nothing in this section limits any rights or remedies available to customers under applicable law.

Incorrect or Insufficient Address

Customers are responsible for providing accurate and complete shipping information, including the recipient's name, delivery address, PIN code, and contact number.

If an order cannot be delivered or is returned to us because of an incorrect or incomplete address or unsuccessful delivery attempts attributable to the customer, additional shipping charges may apply for reshipping the order.

Any applicable charges will be communicated to the customer before reshipping.

Damages During Transit

We take care to package our products securely to minimise the risk of damage during transit.

If your order arrives damaged, please contact us at info@shagunbysheetal.in, preferably within 24 hours of delivery, with your order details and clear photographs or videos showing the damage and packaging.

Our team will assess the issue and arrange an appropriate resolution, which may include an exchange or replacement in accordance with our Return, Exchange, and Cancellation Policy and applicable consumer protection laws.

Customers are encouraged to report transit damage promptly to help us investigate the issue with our courier partners.

International Shipping

At present, we ship orders only within India.

International shipping may be introduced in the future, and any updates will be reflected in this policy.

Contact Us

For shipping-related questions or support, please contact us:

📧 Email: info@shagunbysheetal.in
📞 Phone: +91-3331644995

Business: Shagun by Sheetal
Owned and operated by: Calcutta Retail India