Refund policy
Return, Exchange, and Cancellation Policy
At Shagun by Sheetal, we are committed to providing high-quality products in traditional Indian home décor, gifting, and accessories. Please read our policy carefully before making a purchase.
Exchange Policy
We follow a No Return, Only Exchange policy.
You can request an exchange within 14 days of receiving your order.
To be eligible for an exchange:
- The item must be unused and in the same condition as received.
- It must have its original tags and packaging intact.
- Valid proof of purchase (invoice/receipt) is required.
Please note that exchanges are subject to stock availability.
To initiate an exchange, contact us at info@shagunbysheetal.in with your order details, proof of purchase, clear photographs of the product and its original packaging, and any additional supporting evidence reasonably requested by our team for verification.
All exchange requests are subject to verification and approval by Shagun by Sheetal. We reserve the right to reject requests that do not meet our eligibility criteria or where sufficient supporting evidence is not provided, subject to applicable consumer protection laws.
Once your exchange request is approved, a return pickup will be scheduled for your product, and you will be informed of the pickup details.
Cancellations
Orders can be cancelled before dispatch, subject to a reasonable cancellation fee to cover payment gateway and processing charges actually incurred, where applicable and permitted by law.
The balance amount will be refunded to your original payment method within 7–10 business days.
Once an order has been shipped, cancellation requests will not be accepted under the standard cancellation process. Customers may contact us regarding an exchange or any other remedies available under applicable law.
Damages and Issues
Please inspect your order upon delivery and contact us promptly if:
- The item is defective or damaged.
- You received the wrong product.
- The product is materially different from its advertised description.
Please email info@shagunbysheetal.in with your order details, a description of the issue, and clear photographs or videos showing the product and the reported problem.
We will evaluate the issue and arrange an appropriate resolution, which may include a replacement, exchange, or refund, as applicable under our policy and consumer protection laws.
Non-Exchangeable/Non-Returnable Items
The following items are generally not eligible for exchange or discretionary returns:
- Custom-made or personalised products.
- Perishable items, such as fresh flowers or food-based décor.
- Sale or discounted items.
- Gift cards.
These exclusions do not affect any rights or remedies available to customers under applicable consumer protection laws, including those relating to defective, damaged, incorrect, or misdescribed products.
Refunds
Since we follow a No Return, Only Exchange policy, refunds are generally applicable only in circumstances such as eligible cancellations before dispatch, product unavailability, or where a refund is otherwise required or warranted under applicable law.
Approved refunds will be processed within 7–10 business days.
Please note that banks and payment providers may require additional time for the refund to appear in your account.
Contact Us
For all exchange, cancellation, or refund-related queries, please contact us at:
Note: This policy applies to orders delivered within India and is subject to applicable Indian consumer protection laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.