Privacy policy

Last updated: October 19, 2026

This Privacy Policy is issued by Calcutta Retail India (CRI), operating under the brand name Shagun by Sheetal (SBS). It explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with our services.

Shagun by Sheetal operates this online store, including its content, features, tools, products, and services, to provide customers with a convenient shopping experience (collectively, the "Services"). Our store is powered by Shopify, which provides the e-commerce platform through which we offer our products and services.

By accessing or using our Services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent in the required manner.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, or disclosure of personal information, this Privacy Policy will govern that matter, subject to applicable law.

1. Personal Information We Collect or Process

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, telephone number, and email address.
  • Payment and Transaction Information: Order details, transaction references, payment status, and payment confirmation. Payment card and banking details may be collected and processed directly by the relevant payment provider. The information available to us depends on the payment method and provider.
  • Account Information: Username, password, account preferences, and settings, where customer accounts are available.
  • Shopping Information: Products viewed, added to the cart, saved, purchased, exchanged, or cancelled, along with relevant order history.
  • Communications: Information contained in emails, customer-service enquiries, feedback, reviews, and other communications you send us.
  • Device Information: IP address, browser type, operating system, network information, and device identifiers, where collected.
  • Usage Information: Information about how you navigate, browse, and interact with our website, including information collected through cookies and similar technologies where enabled.

We collect and process personal information for the purposes described in this Privacy Policy, subject to applicable law.

2. Sources of Personal Information

We may obtain personal information from the following sources:

  • Directly from you: When you place an order, create an account, complete a form, contact customer support, or otherwise communicate with us.
  • Automatically through our website: Through cookies, browser technologies, server logs, and similar tools used to operate, secure, and improve our Services.
  • From service providers: Such as Shopify, payment processors, courier partners, and other providers involved in fulfilling your orders or supporting our website.
  • From other sources: Where information is lawfully made available to us or provided by third parties for purposes consistent with this Privacy Policy and applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Order Processing and Fulfilment: To process payments, confirm orders, arrange shipping, deliver products, and manage cancellations, exchanges, and applicable refunds.
  • Customer Support: To respond to enquiries, investigate complaints, resolve delivery issues, and provide assistance regarding purchases.
  • Account Management: To create and maintain customer accounts, where available, and manage account preferences.
  • Website Operations and Improvement: To maintain our website, understand how customers use our Services, improve functionality, and enhance the shopping experience.
  • Marketing and Promotions: To send promotional emails, messages, offers, and product updates where permitted by law and subject to applicable consent requirements and communication preferences.
  • Security and Fraud Prevention: To detect and investigate suspected fraud, unauthorised transactions, abuse, and other security risks.
  • Legal and Regulatory Compliance: To maintain business records, comply with applicable legal obligations, respond to lawful requests, and establish or defend legal claims.

We will process personal information for these purposes in accordance with applicable law. Where required, we will obtain consent before undertaking the relevant processing.

4. How We Disclose Personal Information

We may share personal information with the following categories of recipients where necessary for the purposes described in this Policy:

  • Shopify: To host and operate our online store and provide e-commerce functionality.
  • Payment Providers: To process payments, verify transactions, and prevent payment fraud.
  • Courier and Logistics Partners: Including Shiprocket, to arrange delivery, provide shipment tracking, and manage delivery-related issues.
  • Technology and Service Providers: To provide website hosting, technical support, security, customer service, and other operational services.
  • Marketing and Advertising Providers: Where we use such services, to support permitted promotional activities and measure campaign performance.
  • Professional Advisers and Legal Authorities: Where reasonably necessary for legal compliance, professional advice, dispute resolution, or lawful requests from public authorities.
  • Business Successors: In connection with a proposed or completed merger, acquisition, restructuring, or transfer of business assets, subject to applicable law.

These recipients may process personal information according to their respective roles, privacy policies, and contractual obligations.

We will handle disclosures of personal information in accordance with applicable legal requirements.

5. Relationship with Shopify

Our online store is hosted by Shopify, which provides the technology and infrastructure necessary to operate our Services.

Shopify may process personal information relating to your use of our website, transactions, and interactions with our store. Shopify may also use service providers to support its platform and related services.

Shopify's privacy practices may include processing information to operate, secure, improve, and support its services. Certain Shopify features, including Shopify Network Intelligence where applicable, may involve data processing or sharing for purposes described in Shopify's applicable terms and policies.

For more information about Shopify's handling of personal information, please review Shopify's Privacy Policy.

6. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping carts, analyse website usage, and improve the shopping experience.

Depending on the tools enabled on our store, these technologies may also be used for analytics and advertising purposes.

You may be able to manage cookies through your browser settings and, where available, through privacy preferences offered on our website.

Disabling certain cookies may affect the functionality of some website features.

Where required by applicable law, we will obtain consent before using cookies or similar technologies for purposes that require consent.

7. Third-Party Websites and Links

Our Services may contain links to third-party websites, applications, or services.

These third parties operate independently of Shagun by Sheetal and may have their own privacy policies and practices.

We are not responsible for the privacy, security, or content of external websites that we do not operate. We encourage you to review the relevant privacy policies before providing personal information to third parties.

8. Children's Personal Information

Our online store is intended for individuals who are legally permitted to make purchases under applicable law.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us using the details provided below. We will review the matter and take appropriate action as required by applicable law.

9. Security and Retention of Personal Information

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

These measures may include access controls, the use of reputable service providers, and security features available through our e-commerce platform.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, including processing orders, providing customer support, maintaining business records, complying with legal obligations, resolving disputes, and preventing fraud.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law, subject to any legal retention requirements.

10. Your Rights and Choices

Subject to applicable law, you may have rights concerning your personal information, including the ability to:

  • Request information about the personal information we process about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where deletion is legally available and no applicable retention obligation prevents it.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise concerns or submit complaints regarding our handling of your personal information.

The availability and scope of these rights depend on applicable law and the circumstances of the request.

To exercise an applicable right or submit a privacy-related request, contact us using the details provided in the Contact Us section.

We may request reasonable information to verify your identity before processing a request. We will respond in accordance with applicable legal requirements.

Marketing preferences: If you no longer wish to receive promotional emails, you may use the unsubscribe link provided in those emails, where available, or contact us directly. You may continue to receive essential transactional communications relating to your orders.

11. International Transfers of Personal Information

Our e-commerce platform and service providers may process or store personal information in countries other than India. Shopify's hosting configuration for our store currently identifies the United States as the data storage hosting location.

Depending on the services used, personal information may be processed in other jurisdictions as well.

Where personal information is transferred internationally, we will take the steps required by applicable law and relevant contractual arrangements.

The privacy and data protection laws of the destination country may differ from those applicable in India.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date.

We encourage you to review this Policy periodically to remain informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your applicable privacy rights, or wish to raise a concern regarding the handling of your personal information, please contact us:

Brand: Shagun by Sheetal (SBS)
Business Operator: Calcutta Retail India (CRI)
Email: info@shagunbysheetal.in
Phone: +91-3331644995
Location: Kolkata, West Bengal, India

Grievance Officer / Privacy Contact: Mr. Rohan Goel
Designation: Grievance Officer
Contact Email: calcuttaretailindia@outlook.com
Business Address: 8C, Room No. 33, Floor No. 5, Maharshi Debendra Road, Near Jorasanko Police Station, Bara Bazar, Kolkata, West Bengal – 700007, India.